Return and Refund Policy

We want every order to work out, but if it doesn't, we've kept the return process simple. If you have any questions about a return, exchange or refund, reach us at info@matchmeclothing.com.

1. Cancelling an Order

Changed your mind right after ordering? You can cancel within 24 hours, as long as it hasn't been processed, packed or shipped yet. Email info@matchmeclothing.com with your order number as soon as possible.

Once an order has shipped, cancellation isn't possible. You'd follow the return process below once it arrives instead.

2. Faulty, Damaged or Incorrect Items

Received something wrong, damaged or faulty? Let us know within 24 hours of delivery at info@matchmeclothing.com, including:

your order number;
photos or video of the item;
photos of the packaging if it was damaged in transit;
a short description of what's wrong.

We'll sort out a fix, whether that's an exchange, replacement, refund, or another reasonable solution, and we'll cover return shipping in these cases. Please hold off returning the item until we've confirmed next steps.

3. What Can't Be Returned

For hygiene and safety reasons, some items can't be returned once opened, worn or removed from sealed packaging, including underwear, cosmetics, personal care items, anything that touches the body directly, and electronics or battery powered items once used. These exceptions don't apply if the item is faulty, damaged, or incorrectly sent.

We also can't accept returns for:

requests made after the 30 day window;
items that are worn, washed, stained, damaged or altered;
items missing original tags or packaging, where applicable;
hygiene items that have been opened or used;
returns sent without our prior approval;
gift cards (if offered);
personalized or made to order items.

4. Return Window

Outside of the cases above, you have 30 days from delivery to request a return or exchange. Requests made after this window unfortunately can't be accepted.

To qualify, items generally need to be:

unworn, unwashed and unused;
in their original condition;
with original tags and packaging intact, where applicable;
accompanied by your order number or proof of purchase.

Items showing wear, washing, damage, staining or alteration may be refused or only partially refunded.

5. How to Start a Return or Exchange

Email us at info@matchmeclothing.com with:

your order number;
the item(s) you'd like to return or exchange;
whether you're after a return or an exchange;
a brief reason for the request.

We'll review your request and send return instructions by email. Please wait for these before sending anything back, since items returned without prior approval may not be accepted.

6. Exchanges

Need a different size or color instead of a straight return? Exchanges depend on stock. If we're out of what you want, we'll offer an alternative, such as a different item or a refund.

Exchange shipping costs follow the same rule as returns: your cost if it's a change of mind, our cost if it's a fault or our error.

7. Return Shipping & Who Pays

Once your return is approved, we'll email you the exact return address. Please don't send anything back before receiving this confirmation.

If you're returning something because you changed your mind, return shipping is at your own cost. If the return is due to a fault, damage, an incorrect item, or a mistake on our end, we'll cover it.

If your return address ends up being outside the U.S., shipping can run higher than domestic rates, so check with your local post office or courier before sending. We'd also recommend a tracked shipping method and keeping your receipt until the return is confirmed, since we can't take responsibility for parcels lost or damaged on the way back to us.

8. Refunds

We'll email you once your returned item has been received and checked. Approved refunds are typically processed within 14 days, paid back to your original payment method unless we've agreed otherwise.

Your bank or card provider may take a little longer to show the funds on their end. Add on services like shipping insurance, where applicable, aren't refundable.

9. Undelivered or Unclaimed Parcels

If a parcel can't be delivered or isn't collected in time, it may be sent to a local pickup point or handled per the courier's own process. It's your responsibility to track and collect it within their deadline.

If it ends up lost, returned to sender, or unclaimed past the deadline, we may not be able to offer a refund.

10. Your Rights

Nothing in this policy limits any consumer protection rights you have under applicable U.S. federal or state law. Our 30 day return window is offered in addition to, not instead of, any rights you're already entitled to as a consumer.