Return and Refund Policy

We want every order to feel like a match. If something isn't right, returning it should be easy. For any question about returns, exchanges or refunds, email us at info@matchmeclothing.com.

1. Return window

You have 30 days from the date your order is delivered to request a return or exchange. To be accepted, items must be:

unworn, unwashed and unused;
in their original condition;
with the original tags attached and, where possible, the original packaging;
accompanied by your order number or proof of purchase.

Items that show wear, washing, damage, stains or alterations may be refused or only partially refunded.

2. How to start a return or exchange

Email us at info@matchmeclothing.com with:

your order number;
the item(s) you'd like to return or exchange;
whether you'd like a refund or an exchange;
the reason, if you're happy to share it.

We'll review your request and email you the instructions. Please wait for them before sending anything back, as returns sent without approval may not be accepted.

3. Return shipping and costs

Once your return is approved, we'll email you the exact return address. It may be outside the U.S., so please check the cost with your carrier before you ship.

If you changed your mind, return shipping is at your own cost.

If the item is faulty, damaged, incorrect, or we made a mistake, we cover the return shipping and you pay nothing.

We recommend a tracked shipping method and keeping your receipt until we confirm your return has arrived.

4. Faulty, damaged or incorrect items

If you receive something faulty, damaged or not what you ordered, let us know, ideally within 7 days of delivery, at info@matchmeclothing.com. Please include:

your order number;
photos or a video of the item;
photos of the packaging if it arrived damaged;
a short description of the problem.

We'll offer a fix (replacement, exchange or refund) at no cost to you. Please hold on to the item until we confirm the next steps.

5. Exchanges

Need a different size or color? Exchanges depend on stock. If what you want isn't available, we'll offer an alternative or a refund. Exchange shipping follows the same rules as returns.

6. Refunds

We'll email you once your return has been received and checked. Approved refunds are issued within 14 days to your original payment method. Your bank or card issuer may take a few extra days to show it.

7. Items that can't be returned

For hygiene reasons we can't accept returns of underwear, swimwear or sealed hygiene items once opened, or of personalized items and gift cards. These exceptions don't apply if an item is faulty or incorrect.

8. Cancelling an order

Changed your mind right after ordering? Email info@matchmeclothing.com with your order number as soon as possible. We can cancel it as long as it hasn't been processed or shipped. Once it has shipped, you can return it under this policy after delivery.

9. Your rights

This return policy is offered in addition to, not instead of, any rights you have under U.S. federal or state consumer protection law, including implied warranties. Nothing in this policy limits those rights.

Contact us

Questions about returns, exchanges, cancellations or refunds? Get in touch:

Email: info@matchmeclothing.com
Phone: +1 341 218 3739
You can also reach us through our contact page.

We reply to every message within 1 to 2 business days, Monday to Friday, 9:00am to 5:00pm ET.

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